Select Page

Reduced Federal Student loan Servicers in the united states Rated

step 1. Great Ponds Degree Corp.

As the 2nd prominent government education loan servicer, it truly is shocking to remember experiencing the lakes simply tallied 13 grievances for every a hundred,000 consumers. While you are Higher Lakes isn’t the best providers, their complaint number continues to be a lot better than others around three huge student loan servicers. Some other fascinating sign to note would be the fact in the 1st one-fourth away from 2021, Great Lakes however had no grievances registered towards the CFPB.

dos. Nelnet, Inc.

From the Larger Four, Nelnet ‘s the minuscule in just 6.six million individuals. Nelnet signifies National Student loan community that has been established within the 1978. The headquarters can be found in Lincoln, Nebraska. Nelnet got a maximum of nearly 3,100 complaints, that’s nearly 3 times how many issues experiencing the Lakes had. Nelnet plus acquired 96 grievances already in the 1st one-fourth of 2021. Yet not, not surprisingly, they continues to have next-reduced level of problems for each one bad credit payday loans Orangeburg hundred,100000 profiles between your Larger Four.

3. AES/PHEAA (FedLoan Servicing)

Far more commonly known as FedLoan Repair, AES ‘s the largest federal student loan servicer in the us which have more 8.cuatro million college student borrowers. As being the biggest, it is very probably one of the most reported from the student loan servicers with a maximum of eight,366 issues. In the first one-fourth of 2021, AES received 154 grievances currently.

4. Navient Selection, LLC.

Navient Choice LLC properties around 7 billion student loan consumers, so it’s the 3 rd largest education loan servicer. Regrettably having Navient, it’s notorious in order to have the essential complaints registered so you’re able to CFPB. Navient logged 230 problems per a hundred,000 individuals. For people who evaluate that so you can Higher Lakes’ amount of 13 for each a hundred,one hundred thousand individuals, which is extremely a detrimental number. In the first one-fourth of 2021, Navient currently gotten a formidable 205 grievances.

With many of your federal figuratively speaking serviced of the Large Five organizations, the remaining was split involving the most other reduced education loan servicers. Here had previously been five quicker enterprises up until one providers (Cornerstone) ended their package inside 2020.

Now, there are cuatro brief federal education loan servicers you to carry out brand new kept 10% away from government figuratively speaking. Since there isn’t any available research regarding how of numerous individuals for each servicer now have, we’re going to rating him or her based on the level of issues you to definitely he has acquired.

step one. OSLA (Oklahoma Student loan Power)

Oklahoma Student loan Authority or OSLA is one of the most sought-once student loan servicers to own government figuratively speaking. Once the 2015, this has only got 47 issues submitted toward CFPB. Moreover it provides an a+ get on the Bbb. The main benefit of that have a smaller education loan servicer would be the fact because there are less individuals, you might advance customer care.

2. Granite State Government & Tips

Understood just because the Granite Condition otherwise GSM&R, that is another small student loan servicer utilized by this new Service out of Knowledge. The firm is actually established in 1986 and you can serviced both federal and you can private figuratively speaking. Centered on CFPB data, Granite State just received 69 complaints given that 2015.

step 3. EdFinancial Functions/ HESC

EdFinancial Characteristics try a family created into the 1988 that will be established when you look at the Knoxville. The newest CFPB research implies that they received 206 complaints, which is over 4 times the amount of issues OSLA received. In the 1st one-fourth of 2021, they already acquired six grievances.


MOHELA stands for Missouri Advanced schooling Financing Authority. Brand new not so great news to possess MOHELA is that it’s more CFPB issues during the 378 of one’s 4 less student loan servicers. Identical to EdFinancial, MOHELA already gotten six complaints in the first one-fourth of 2021.